If the user gets a general error, it goes to this dialog:
I think this dialog could use some improvement anyways. It should
really specifically say that the installer failed, rather than
"Installation Completed". Anyways, in addition to improving this
dailog, I'm thinking we could have some sort of checkbox to launch IE
with the FAQ url. It would look something like this dialog.
Here are some comments on the attachments from our UE person ###@###.###:
I agree with you that some modifications need to be done in the last screen
when installer fails. It's really bad user experience when installer fails and
we're showing "Installation Completed" message. In case the user doesn't
read the information below the message, she might suppose that the JRE is
installed. So instead of showing the "Installation Complete" message we
should show "Installation Failed" message.
About the check box. It's also good idea to have something like this in the installer,
however I have couple of comments.
1. I don't think that it's necessary to show the whole link - it's enough to show
"Show Java Help" label only.
2. I'm assuming that selecting the "Show Java Help" check box and pressing the
Finish button in the last screen will start the browser with the relevant page (it would
be great to scroll to the section where an error, which happened during the installation,
is described). In addition to that, I think that this solution works well for on-line users,
but what about off-line users? I think that in case we detect that the user is off-line we
should start browser with some off-line document (at the end of the doc we might state
something like "For more details please visit <link>".
About the "Show Java Help" check box in the error dialogs. I think it's not necessary
to have that check box there. It would be enough to add "Help" button, that would open
the relevant document in the browser, to that dialog.